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Contact and F.A.Q
If you require any products that we don’t currently stock then please contact us using the form below and we will get back to you within 48hrs. Alternatively we would love to hear your comments regarding the site and how we can improve your viewing experience.
FREQUENTLY ASKED QUESTIONS
Do we only send items out ready made, and not flat packed?
For small boxes they will be sent in a reinforced cardboard envelope but for all other boxes these will only be sent already made up.
Are your boxes marked as reproduction?
Yes.... all boxes are stamped on the inside of the flap so people can not pass them off as originals or re sell them on to a third party trader.
Do we ship Worldwide ?
Yes we ship to the majority of the world with only a few acceptions... If you are not sure then please feel free to contact us first, and we shall let you know.
How Long does delivery take ?
All UK itmes, boxes and small items will be posted via second class recorded delivery, for other countries we shall send all boxes recorded and small items standard delivery. most items once built will be posted straight away and the time it takes to reach will vary depending on your location. If you are in the UK then the item once posted should reach you within 3 days for all other countries its usually one week.... for Australia its sometimes up to two weeks.
Do we do Box and item requests ?
Yes... if you have a box in mind let us know and we will do our best to track it down and locate it it for you. I have many contacts in the US and in Canada which always point me in the right direction. This goes the same for toy parts, if you need an item we will find it fo you and or try to recreate it for you.
Do we do any of the UK Toy Fairs ?
Yes, we do at least one toy fair per year which is usually at christmas time in Birmingham at the NEC, We would love to do more but work commitments mean we cant always get to all the toy fairs in the UK
Where are we based ?
We are based in Huddersfield UK.
How can I contact you if I have a problem ?
There are a few ways to contact us at Retro, firstly you can send us an email at ( clive7308@hotmail.com) you can also use the contact us form on this web site and also the out of hours chat box, we will pick up all messages on a daily basis and reply promptly. If you are struggling to make contact and your inquiry is of an urgent nature you can call us on UK MOBILE 07585432099 or leave a message. This method of contact will only be answered between the hours of 5pm to 10pm Monday to Sunday, any call before or after this time will not be answered.....